Updated for guests arriving from 19th July 2021

Here at the Best Western Lansdowne Hotel, our guests’ safety is our priority and we would like to reassure you that we are taking every precaution possible in the current climate.

For your peace of mind, here is a list of some of the safety measures that will still be operating when you next visit us. Please note that government guidelines are continuously changing, and these points will be updated accordingly without prior notice in order to comply:

  • Our hotel is being independently audited by using approved Environmental Health protocols. 
  • Our Health & Safety and Cleaning procedures have been enhanced to provide a clean and healthy environment for both staff and guests. High touch point areas like switches, tv remotes and lift buttons will be continuously sanitised to ensure protection as well as room cleaning between guests and all areas of the hotel.
  • Please note that as per current Government guidelines, customers in hospitality venues are still advised to wear face coverings, except when seated at a table to eat or drink.
  • Sanitiser stations have been placed all around the hotel for both guest and staff use.

  • We have installed a plexiglass screen to shield guests and our co-workers at reception without hiding a welcoming smile.

  • Guests are encouraged to use any online, mobile and contactless payment methods that are available and avoid cash payments where possible. 

  • We will only be able to check-in or check-out one room at a time and we ask that guests queue patiently if required.  
  • Online check-in is now be available. You will be sent a link to your Registration Card prior to your arrival. All you need to do is fill in the details and virtually sign the document. Your room key and any further information will be ready for you to collect on arrival.
  • If you have prepaid your stay online at the time of booking on a 3rd Party Website and we do not have access to your card details, you will still be required to leave a pre-authorisation of a card for any extras you may have during your stay.
  • Our linen is laundered at over 60 degrees centigrade.  
  • Every bedroom will be ventilated between guest stays. Check in is from 3pm. Late check out is subject to availability.
  • For guest safety, rooms will not be serviced for stayovers. If you require any items, please contact reception who will happily arrange delivery of these to your room.
  • To maintain our high standards of service, all meals served in our restaurant, including breakfast, will require guests to book one of our time slots. These can be booked for you at check-in.
  • We kindly ask that, if at any point during your stay you start to feel unwell, please stay in your room, and contact Reception immediately.
  • If you feel unwell before you are due to travel, please contact the Hotel immediately. Your booking will be cancelled and any payments already made will be refunded to you.
  • For full details, please visit the Government website here.